Privacy Policy

Last updated: 23.06.2026

This Privacy Policy explains how Terra Saudi (“we”, “us”, “our”) collects, uses, stores and protects personal data when you visit our website, submit a form, contact us, request a property selection, book a consultation or otherwise interact with our services.

Our website is dedicated to real estate services in Saudi Arabia, including property selection, consultation, communication with clients, transaction support and related advisory services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who we are

Website: https://property-saudi-arabia.com
Company / Brand: Terra Saudi
Email: hello@property-saudi-arabia.com

For the purposes of data protection laws, Terra Saudi acts as the data controller for the personal data collected through this website and related communication channels, unless otherwise stated.

2. What personal data we collect

We may collect the following categories of personal data:

2.1. Contact details

When you fill out a form, request a property selection, book a call or contact us, we may collect:

full name;
phone number;
email address;
preferred communication method;
Telegram, WhatsApp or other messenger contact details;
country of residence;
language preference.

2.2. Property preferences

To prepare a relevant property selection, we may collect information such as:

preferred city or location in Saudi Arabia;
property type;
budget;
investment purpose;
purchase purpose;
preferred payment terms;
desired property features;
interest in relocation or Premium Residency options.

2.3. Communication data

When you communicate with us, we may process:

messages sent through website forms;
emails;
call requests;
WhatsApp or Telegram messages;
notes related to your request;
history of communication with our team.

2.4. Technical and website usage data

When you visit the website, we may automatically collect:

IP address;
browser type and version;
device type;
operating system;
pages visited;
time spent on the website;
referral source;
approximate location based on IP address;
cookie identifiers and similar technologies.

2.5. Transaction-related data

If you proceed with a property purchase or consultation, we may request additional information required for due diligence, communication with developers, lawyers, banks or other service providers. This may include identification, payment-related or legal documents, but only where necessary and with appropriate safeguards.

3. How we collect personal data

We collect personal data when you:

submit a contact form on the website;
request a property selection;
book a consultation;
contact us by WhatsApp, Telegram, email or other channels;
subscribe to updates;
interact with website pop-ups or lead forms;
browse the website and accept cookies;
communicate with our managers or consultants.

4. Why we process your personal data

We process personal data for the following purposes:

to respond to your requests;
to provide property consultations;
to prepare personalised property selections;
to arrange calls, online meetings or viewings;
to communicate with you through your preferred channel;
to provide information about real estate projects in Saudi Arabia;
to support the property purchase process;
to coordinate communication with developers, lawyers, banks, consultants or other relevant parties;
to manage client relationships in our CRM system;
to improve website performance and user experience;
to analyse marketing performance;
to comply with legal, regulatory and contractual obligations;
to protect our rights and prevent fraud or misuse of the website.

5. Legal basis for processing

Depending on your location and applicable law, we process personal data based on one or more of the following legal grounds:

your consent;
performance of a contract or steps taken before entering into a contract;
our legitimate interest in providing real estate services, responding to enquiries and improving our services;
compliance with legal obligations;
protection of our rights, property and business interests.

Where we rely on consent, you may withdraw your consent at any time by contacting us.

6. Use of CRM and third-party services

We use third-party services to operate the website, manage enquiries and provide our services.

These may include:

6.1. WordPress

Our website is built on WordPress. WordPress may process technical data necessary for website functionality, security, form operation and content management.

6.2. Hostinger

Our website is hosted on Hostinger. The hosting infrastructure used for the website is located in Europe. Hostinger may process technical data necessary for website hosting, security, backups, server operation and website availability.

6.3. amoCRM

We use amoCRM to manage client enquiries, leads, communication history, property requests and the sales pipeline. Data submitted through website forms may be transferred to amoCRM for further processing by our team.

6.4. Communication services

We may communicate with you through:

email;
WhatsApp;
Telegram;
online meeting tools;
other messaging platforms selected by you.

When you use these services, their own privacy policies and terms may apply.

6.5. Analytics and marketing tools

We may use analytics, advertising or tracking tools to understand website performance, measure marketing campaigns and improve user experience. Such tools may use cookies or similar technologies.

Examples may include Google Analytics, Meta Pixel, Google Ads or similar services, if installed on the website.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help the website function properly, remember preferences, analyse traffic and improve marketing performance.

We may use:

essential cookies necessary for website operation;
functional cookies that improve usability;
analytics cookies that help us understand website usage;
marketing cookies used for advertising and remarketing.

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

If required by applicable law, we will request your consent before placing non-essential cookies.

8. Sharing personal data

We do not sell your personal data.

We may share your personal data with third parties only where necessary for the purposes described in this Privacy Policy, including:

website hosting providers;
CRM providers;
IT and technical support providers;
real estate developers;
legal consultants;
banking or payment consultants;
valuation or due diligence specialists;
marketing and analytics service providers;
communication service providers;
government authorities or regulators where required by law.

We require service providers to process personal data only for authorised purposes and to apply appropriate security measures.

9. International data transfers

Because we work with clients, service providers and real estate partners in different countries, your personal data may be transferred outside your country of residence.

Our website hosting is located in Europe. However, some third-party services, CRM systems, communication platforms or business partners may process data in other jurisdictions.

Where required by applicable law, we take appropriate measures to protect international transfers of personal data, including contractual safeguards, data processing agreements and other lawful transfer mechanisms.

10. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

the type of data;
the purpose of processing;
the duration of communication with the client;
contractual or legal obligations;
accounting and reporting requirements;
potential disputes or legal claims.

Lead and enquiry data may be stored in our CRM system for a reasonable period to manage client relationships and follow-up communication, unless you request deletion and we are not legally required to retain it.

11. Data security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

secure hosting infrastructure;
SSL encryption on the website;
restricted access to CRM and website admin panels;
role-based access for employees and contractors;
password protection;
regular updates of website software and plugins;
data backup procedures;
security monitoring and technical controls.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your data.

12. Your rights

Depending on your location and applicable data protection laws, you may have the right to:

request access to your personal data;
request correction of inaccurate data;
request deletion of your data;
restrict processing;
object to processing;
withdraw consent;
request data portability;
opt out of marketing communications;
lodge a complaint with a competent data protection authority.

To exercise your rights, please contact us at:

hello@property-saudi-arabia.com

We may need to verify your identity before responding to your request.

13. Marketing communications

If you provide your contact details, we may send you information about property offers, new launches, market updates or related services.

You can opt out of marketing communications at any time by:

contacting us directly at hello@property-saudi-arabia.com;
using the unsubscribe link, if available;
asking our manager to remove you from marketing communication lists.

We may still contact you regarding active requests, transactions or service-related matters.

14. Children’s privacy

Our services are not intended for children under the age of 18.

We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will delete such data where required by law.

15. Links to third-party websites

Our website may contain links to third-party websites, including developers, payment providers, social media platforms, messengers or other external resources.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal data.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements or business operations.

The updated version will be published on this page with a new “Last updated” date.

We recommend reviewing this Privacy Policy periodically.

17. Contact us

If you have any questions about this Privacy Policy or how we process personal data, please contact us:

Terra Saudi
Website: https://property-saudi-arabia.com
Email: hello@property-saudi-arabia.com